GatecomUSA.com offers ground shipment, second day or overnight delivery inside the continental United States. Total shipping charges are calculated based on the shipping method and total weight of all the items in your order. The shipping charges are not refundable. Due to shipper restrictions we cannot deliver to Post Office boxes or APO, FPO, PSC addresses.
All shipments are subject to stock availability.
Most orders will be shipped within 48 hours of credit approval. Please allow up to ten (7) business days from credit approval for delivery. GatecomUSA.com reserves the right to ship via alternate carriers.
All packages may require signature and is the customer's responsibility to make arrangements to accept delivery.
If any part of your order has shipped, there will be no refund of shipping charges.
All sales are final. Only defective products can be returned for replacement or credit at GatecomUSA.com's discretion within 14 days from the ship date. After 14 days only the manufacturer warranty applies and all claims must be submitted directly to the manufacturer. All returns must be in the original box with all packing materials, cables, manuals, accessories, and UPC code on the box intact. GatecomUSA.com reserves the right to reject any packages that do not meet any of the above criterias and/or impose 20% handling fee. Some manufacturers require defective products to be returned to them directly, thus we are unable to accept any returns from those manufacturers. Laser Printers, OEM, white box, CPU, memory products, Hard Drive, consumables, open box software, and battery products are non returnable even in case of defect. Manufacturer information is subject to change without notice, please consult with the manufactures website for up to date information. If your order arrives damaged, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package, make sure carrier's delivery record is noted regarding the damage, in order for GatecomUSA.com to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify GatecomUSA.com within 24 hours to arrange for a carrier inspection and a pick up of damaged merchandise
RMA Number For all returns, you must obtain an RMA (Return Merchandise Authorization) number from GatecomUSA.com or no refund or replacement will be issued. We will not issue credits or replacements for unauthorized returns. You may request RMA number by calling Customer Service at 718-888-2000 RMA number and product return instructions will be emailed within 48 hours. The RMA number is necessary to coordinate returns with our warehouse and accounting departments. Please use a lable; DO NOT WRITE OR MARK THE BOX ITSELF. All returned products must be in 100% complete condition. Products must be returned with original packaging that has not been written on or defaced, manuals, blank warranty cards and other accessories provided by the manufacturer. Incomplete returns will not be accepted.